Terms of Service

1. Acceptance of Terms

By accessing and using LingoanaVN's website and purchasing our courses, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

LingoanaVN provides English language learning courses and materials designed specifically for Vietnamese learners. Our services include:

• Access to course materials (physical books and/or digital content)
• Audio support files for pronunciation and listening practice
• Self-study materials including answer keys and review exercises
• Customer support and course guidance

3. User Accounts and Registration

To purchase and access our courses, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Course Enrollment and Access

When you purchase a course from LingoanaVN:

• You receive a personal, non-transferable license to use the course materials
• Physical materials will be shipped to your provided address within Vietnam
• Digital materials and audio files are for personal use only
• Course access is granted upon successful payment confirmation
• You may study at your own pace with no time restrictions

5. Payment Terms

All course prices are listed in Vietnamese Dong (VND) and include applicable taxes. Payment must be made in full at the time of purchase. We accept various payment methods as displayed during checkout.

6. Refund Policy

We offer a 7-day money-back guarantee on all courses. Please refer to our Refund Policy page for complete details on refund eligibility and procedures.

7. Intellectual Property Rights

All course materials, content, and resources provided by LingoanaVN are protected by copyright and intellectual property laws. You agree not to:

• Copy, reproduce, or distribute course materials without permission
• Share your account access with others
• Resell, redistribute, or commercially exploit any course content
• Remove any copyright or proprietary notices from materials
• Create derivative works based on our materials

8. User Conduct

You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the services. Prohibited behavior includes:

• Harassing or causing distress to any other user
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue or service
• Attempting to gain unauthorized access to our systems

9. Disclaimer of Warranties

LingoanaVN courses are provided "as is" without warranties of any kind, either express or implied. We do not guarantee:

• Specific learning outcomes or language proficiency levels
• Success in any particular examination or certification
• That the service will be uninterrupted or error-free
• That defects will be corrected

We strive to provide high-quality educational materials, but individual results may vary based on effort, dedication, and learning style.

10. Limitation of Liability

To the fullest extent permitted by law, LingoanaVN shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service, even if we have been advised of the possibility of such damages.

11. Shipping and Delivery

For physical course materials:

• We ship within Vietnam only
• Delivery times vary by location (typically 3-7 business days)
• You are responsible for providing accurate shipping information
• Risk of loss passes to you upon delivery

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without notice. We may also change these Terms of Service periodically. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ho Chi Minh City, Vietnam.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@lingoana.com
• Phone: +84 123 456 789
• Location: Ho Chi Minh City, Vietnam

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and LingoanaVN regarding the use of our services.