Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information You Provide

Account Information: Name, email address, phone number, password
Billing Information: Payment details, billing address
Shipping Information: Delivery address for physical course materials
Communication: Messages, inquiries, and feedback you send us
Profile Information: Learning preferences, course progress, and achievements

Information Collected Automatically

Usage Data: Pages visited, time spent, features used
Device Information: Browser type, operating system, IP address
Cookies: Small data files stored on your device (see Cookie Policy below)
Log Data: Access times, error logs, referring URLs

2. How We Use Your Information

We use the collected information for various purposes:

Service Delivery: Process your course purchases and provide access to materials
Communication: Send order confirmations, updates, and customer support responses
Improvement: Analyze usage patterns to enhance our courses and website
Personalization: Customize your learning experience and recommend relevant courses
Marketing: Send promotional emails about new courses and features (with your consent)
Security: Detect and prevent fraud, unauthorized access, and other security issues
Legal Compliance: Fulfill legal obligations and enforce our terms

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, our legal basis for collecting and using your information includes:

Contract: Processing necessary to fulfill our agreement with you
Consent: You have given clear consent for specific purposes
Legitimate Interests: Processing is necessary for our legitimate business interests
Legal Obligations: Processing is required by law

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

Service Providers: Third parties who help us operate our business (payment processors, shipping companies, hosting providers)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, sale, or acquisition of our business
With Your Consent: When you explicitly agree to share your information
Protection: To protect our rights, property, or safety, or that of our users or the public

5. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies: Required for website functionality (login, shopping cart)
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

SSL/TLS encryption for data transmission
Secure password hashing and storage
Regular security audits and updates
Limited employee access to personal data
Secure backup procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When no longer needed, we securely delete or anonymize your information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal requirements)
Objection: Object to processing of your data for certain purposes
Restriction: Request limitation of processing in certain circumstances
Portability: Receive your data in a portable format
Withdraw Consent: Revoke previously given consent at any time

To exercise these rights, please contact us at privacy@lingoana.com

9. Email Communications and Opt-Out

We may send you:

Transactional Emails: Order confirmations, shipping updates (cannot opt-out)
Marketing Emails: Course announcements, promotions (can opt-out anytime)

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Vietnam. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@lingoana.com
General Inquiries: info@lingoana.com
Phone: +84 123 456 789
Address: Ho Chi Minh City, Vietnam

15. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.