Refund Policy

1. Our Refund Guarantee

We want you to be completely satisfied with your LingoanaVN course purchase. If for any reason you're not happy with your course, you can request a full refund within 7 days of your purchase date.

This guarantee applies to all our courses:

• A1 Starters Course
• A2 Pre-Intermediate Course
• B1 Intermediate Course
• B2 Upper-Intermediate Course
• C1-C2 Mastery Course

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Time Requirements

• Refund request must be made within 7 calendar days of purchase
• The 7-day period begins from the date of purchase confirmation
• Requests made after 7 days will not be eligible for a refund

Physical Materials Conditions

• If you received physical books, they must be returned in original condition
• Books must be undamaged, unmarked, and in resalable condition
• Original packaging should be intact when possible
• You are responsible for return shipping costs
• Refund is processed after we receive and inspect the returned materials

Digital Materials Conditions

• Access to digital content and audio files will be revoked upon refund
• You must delete all downloaded materials from your devices
• Your account access to the course will be terminated

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Requests made more than 7 days after purchase
• Physical materials returned damaged, marked, or in non-resalable condition
• Incomplete returns (missing books, audio files accessed but not all materials returned)
• Purchases made with promotional discounts or special offers (subject to offer terms)
• Second or subsequent refund requests for the same course
• Violation of our Terms of Service (content sharing, unauthorized copying, etc.)
• Failure to return physical materials within 14 days of refund request

4. How to Request a Refund

If you're within the 7-day refund period and meet the eligibility requirements, follow these steps:

Step 1: Contact Us

Send an email to refunds@lingoana.com with:

• Your full name
• Order number and purchase date
• Course name
• Reason for refund request (optional but helps us improve)
• Confirmation that you will return physical materials (if applicable)

Step 2: Receive Confirmation

We will respond within 1-2 business days with:

• Confirmation of your refund eligibility
• Return shipping instructions (for physical materials)
• Return address details
• Timeline for processing your refund

Step 3: Return Materials (if applicable)

For physical course materials:

• Pack materials securely to prevent damage during shipping
• Ship to the provided return address
• Keep your shipping receipt and tracking number
• Materials must arrive within 14 days of refund request

Step 4: Refund Processing

Once we receive and verify your return:

• Digital-only purchases: Refund processed within 3-5 business days
• Physical materials: Refund processed within 3-5 business days after inspection
• Refund will be issued to your original payment method
• You will receive email confirmation when refund is processed

5. Refund Processing Time

After your refund is approved and processed:

• Bank Transfer: 3-5 business days
• Credit/Debit Card: 5-10 business days (depending on your bank)
• E-Wallet: 1-3 business days

Note: Processing times depend on your financial institution. If you don't receive your refund within the expected timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.

6. Partial Refunds

In certain situations, partial refunds may be granted:

• Physical materials returned with minor wear or damage (assessed case-by-case)
• Missing components (refund amount reduced proportionally)
• Return shipping costs are never refundable

We will inform you of any deductions before processing the refund.

7. Exchanges

We do not offer direct course exchanges. If you'd like to switch to a different course:

• Request a refund for your current course (within 7-day period)
• Purchase the desired course separately
• Alternatively, contact us at info@lingoana.com to discuss your situation

8. Damaged or Defective Materials

If you receive damaged or defective course materials:

• Contact us immediately at support@lingoana.com
• Provide photos of the damage
• Include your order number
• We will send replacements at no cost

This applies regardless of the 7-day refund period and does not affect your refund eligibility.

9. Shipping Costs

Regarding shipping costs for refunds:

• Original Shipping: Not refundable (you paid for delivery service received)
• Return Shipping: Customer's responsibility
• Damaged/Defective Items: We cover return shipping costs

10. Special Promotions and Discounts

If you purchased a course during a promotional period:

• Refunds are issued at the price you actually paid
• Some special promotions may have different refund terms (stated at time of purchase)
• Bundle deals may have specific refund conditions

11. Account Suspension

We reserve the right to suspend accounts that:

• Make excessive or fraudulent refund requests
• Return materials in unacceptable condition repeatedly
• Violate our Terms of Service
• Attempt to abuse the refund policy

12. Questions and Support

Before requesting a refund, consider reaching out to our support team. We're here to help with:

• Course difficulty concerns
• Technical issues accessing materials
• Learning guidance and tips
• Alternative course recommendations

Many issues can be resolved without needing a refund, and we want to ensure you get the most from your learning experience.

13. Contact Information

For refund requests and questions:

• Refund Requests: refunds@lingoana.com
• General Support: support@lingoana.com
• Phone: +84 123 456 789 (Mon-Fri, 9AM-6PM Vietnam time)
• Address: Ho Chi Minh City, Vietnam

14. Policy Updates

We may update this Refund Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Refund requests are governed by the policy in effect at the time of purchase.